We deliver your order right away. We will normally send your order to you in 24-48 hours. International orders are generally received in under 4 days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is included in the price shown on the website.
Credit Card Security
When the order is placed at our website, the transaction is taken by Sagepay, Amazonpay or Paypal. All credit card numbers are encrypted using 128 bit encryption by the card company. We do not receive any of your card details and as a result do not hold any of your payment details on our website or systems.
We guarantee your satisfaction, if you are not happy with any product, please return within 7 days for a full refund. Please note that we make a £2 deduction from your refund if you use our returns label. All returned goods will be refunded, we do not currently offer exchanges.
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 28 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. Please allow 14 days for items to arrive back at returns. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty. Any unworn goods returned should be in saleable condition, if they are not, no refund will be given. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
This website accepts payments via the WorldPay system in GBP only.
Company Registration Details
Our details are as follows:
Registered Name: Lollyfox / GRS
Place of registration: 1 Easter Park, Baker Road, Nelson Park West, Cramlington NE23 1WQ.
Registered Number: 1222255 England
Tel: 01670 713 345