Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 28 working days for a full refund, excluding the cost of delivery.

How do I return orders?

UK - Inside your parcel you will find a pre-paid returns label so you can send goods back to us. Simply package your goods securely, fix the label to the parcel and take to the Post Office. You will have nothing to pay as the label is pre-paid. Please make sure you get a proof of postage as you will need this if the parcel goes missing.

INTERNATIONAL - You a responsible for the cost of returning shoes yourself. The Post Office label will not be valid.

Do I have to pay to return an item?

REFUND: If you use our pre-paid returns label we will deduct £2.50 from your refund to cover the cost of returning the shoes to us.

What information should I put in my parcel?

Please advise your name, address and order number.

What address should I send my goods to?

If you are outside the UK or simply wish to return the item to us yourself, please send to

Mail Order Returns

Lollyfox

1 Easter Park

Baker Road

Nelson Park West

Cramlington

Northumberland

NE23 1WQ

Yes it is quite a long address!

Please note that if you send the goods back to us using your own carrier or don't use our label, we will not refund your costs.

How long will it take to process my refund?

The Post Office Service takes 2 working days to get good back to us.

We endeavor to do this within 3 days of receipt, however please allow up to 28 days to cover any issues. Please remember it can sometimes take up to 14 days for the post office / Courier to get the goods to us.

Can I get an exchange to change my size?

Unfortunately, we cannot currently offer exchanges. All items returned will be refunded to the card that you used to pay for the items.

What happens if my item is damaged or is not the correct item?

We hate it when this happens, but mistakes can occasionally occur. If your item is faulty or incorrect, please call Customer Services on 01670 713 345 our email us at wtf@lollyfox.co.uk  and we will arrange for your item refunded- including your returned postage charges if the error is ours.


What are my Consumer Rights?

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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