General Delivery Terms:
We will deliver your order to the address you request at checkout when placing your order. You can select to have your order sent either to your home address, work or a friends address. The alternative delivery address must be in the UK. All deliveries are subject to stock availability and authorisation of your payment. We are unfortunately unable to specify the time at which the goods will be delivered to you, however stock permitting, all orders placed online are usually dispatched to arrive with UK customers within 5 working days from when the order was placed. Most of our orders are received within 24 hours due to the great work of our Lollyfox packers! Please note that during sales and promotions, delivery may take slightly longer due to increased demand. Goods are sent to you from our UK warehouse via DPD unless you ask us to post them. If for any reason the item is out of stock we will contact you within 1 working day.
We aim to send your order right away on week days (excluding Bank Holidays). We will normally send your order to you in 24-48 hours for UK deliveries. International orders are generally received by customers in 4 - 7 working days. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.
**PLEASE NOTE, DUE TO BANK HOLIDAYS AND LIMITED COURIER SERVICES, DELIVERY TIMES WILL BE SLOWER THAN OUR NORMAL SERVICE. SOME DELIVERIES MAY TAKE 4-5 WORKING DAYS, ESPECIALLY OVER CHRISTMAS. DURING THIS PERIOD AND WE ASK THAT YOU CONSIDER THIS WHEN ORDERING**
Goods are sent to you from our UK warehouse via DPD, Post or NORSK International Transport. If for any reason the item is out of stock we will contact you within 1 working day. We are unfortunately unable to specify the time at which the goods will be delivered to you, however stock permitting, all orders placed online are usually dispatched to arrive with UK customers within 5 working days from when the order was placed.
FREE EXCHANGES & EASY RETURNS - UK CUSTOMERS ONLY
At Lollyfox our aim is to make the returns process as easy and as simple as possible. In your delivery you will receive a pre-printed label from the Royal Mail. You don't need to add any postage charge to this, simply package your shoes securely and take them to your nearest Post Office.
Get a proof of postage & they will send the shoes back to us.
As soon as the item come back we will either issue a refund for the goods (less a £2.50 returns postage charge) this service is for UK customers only. International customers are responsible for their own costs in returning items to us.
We do not offer our returns label for International Orders. You will be responsible for the cost of returning goods to us. We have an international collection point set up in each Country - please contact us for details.
If you wish to send the goods back yourself, please send to:
1 Easter Park, Baker Road,
Nelson Park West, Cramlington,
Northumberland NE23 1WQ.
Your refund will be paid within 30 days. Please allow 14 days for items to arrive back at returns.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceable of the remainder.